Purpose:
The Car Wash Manager develops and maintains a diverse team at our car care store to insure outstanding customer service. The Car Wash Manager is “hands-on” in the operation at all times ensuring that the employees are properly trained/coached and that our customers are satisfied with all of the services they have received. The Manager works with the employees, customers and other department managers to ensure a smooth flow of car care service delivery. The Manager is mechanically inclined, has a passion for customer service and has high energy, and high personal accountability. The manager is a natural leader, a team player with peer managers, and continuously challenges others for “excellence in execution” toward goal. 

Key Focus Areas:

1. Increasing customer satisfaction
2. Increasing bottom line revenue
3. Maintaining a results driven crew

Key Activities:

Customer Satisfaction:

1. The primary duty of the Carwash Manager is to manage the car wash from the Finish Area.
2. Working the customer service positions
3. Working at carwash entrance end

Increasing Bottom-Line Revenue through:

1. Extra Service Sales
2. Personnel Management
3. Equipment and Consumables Monitoring and Control

Position Requirements:

• Retail sales experience: 3 years

• Retail management experience: 3 years or equivalent

• Supervisory experience: 3 years

• Operations management: 3 years

• P&L interpretation experience: 3 years (preferred)

• Training experience: 3 years

• Demonstrated mechanical ability

• Automotive industry experience (preferred)

• Spanish; spoken word (preferred)

• Valid Driver’s License and Drug Screening  

Job Analysis:

Work Environment
Primarily works in an outdoor environment year-round. Winter is busy season. Works as a part of a store management team and assists other department managers as needed. Must be able to physically perform the duties and responsibilities of all carwash production and customer service positions to be able to help flow and to train all carwash employees. Work is done in a fast-paced environment. Position requires constant people interaction, both with a wide variety of employees as well as customers. The position requires that a person is fully ambulatory and is fully sighted, with or without vision correction.
 
Qualities
Must have a proactive safety attitude. Successful Autawash Managers are naturally able to multi-task. Enjoys meeting and greeting customers and explaining how we can help them take care of their vehicle’s appearance. Must conduct oneself in a consistently positive, good team player, professional manner of high integrity and honesty as a member of the Autawash Management Team.
 
Abilities
Must be able to learn our business from the ground up by performing all line production and customer service positions. Must be able to read, interpret, and apply policies and procedures from written material including Operations and maintenance manuals. Must become cross-trained in all Express and Full Service Detail processes, practices, and quality control. Must have the ability to learn basic preventative and repair maintenance procedures on industrial carwash equipment. Must be able to learn to run the carwash operation to meet established goals regarding labor management and sales goals.
 
Skills
Requires the ability to drive many different types of vehicles and maintain a valid Colorado Driver’s License. Must be able to promote Autawash services to customers and the community. Also must be able to promote Autawash for employment and career opportunities to peers and the community.

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And FAX to: (303) 695-9478
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